TERMS OF SERVICE Last Updated: 11 19, 2025Welcome to We Need Us, operated by We Need Us Health, Inc., a Delaware corporation (“We Need Us,” “WNU,” “we,” “our,” or “us”). These Terms of Service (“Terms”) govern your access to and use of the We Need Us website, mobile apps, communities, chat features, messaging, guided journaling tools, and the AI assistant known as “Rae” (collectively, the “Services”).By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, do not use the Services.1. Eligibility You must be at least 18 years old to use We Need Us.
By using the Services, you represent and warrant that you are legally able to enter into these Terms.2. Nature of the Services (Not Therapy, Not Medical Advice)We Need Us provides mental-health support communities, peer groups, educational resources, journaling tools, and an AI-powered conversational assistant (Rae).YOU ACKNOWLEDGE AND AGREE THAT: We Need Us is not a medical provider.
We do not provide therapy, counseling, diagnosis, treatment, or medical services of any kind .Rae is not a therapist, counselor, or trained mental-health professional.
Rae is an AI language model, not a human or licensed clinician. Any conversations with Rae or outputs generated by Rae are informational only, not a substitute for professional mental-health advice. We are not responsible for any actions taken based on AI output.
You assume full responsibility for any decisions or actions you take based on conversations with Rae, guided journals, educational content, or other features of the Services. If you need medical or psychiatric help, you must consult a licensed professional.
If you are in crisis or believe you may harm yourself or others, call 988 or local emergency services immediately .The Services are intended only for general wellness and peer support.3. User Accounts To access certain features, you may need to create an account. You agree to: Provide accurate information Maintain the security of your login credentials notify us immediately of unauthorized access Use your account only for personal, non-commercial purposes unless explicitly permitted We may suspend or terminate accounts that violate these Terms.4. User Content You may submit, post, upload, or otherwise make available text, messages, posts, images, or other content (“User Content”).You retain ownership of your User Content, but by posting on the Services, you grant We Need Us a non-exclusive, worldwide, royalty-free, sublicensable license to host, store, reproduce, modify (for formatting/technical purposes), and display your content solely to provide, operate, and improve the Services .You agree NOT to post: Content that threatens, harasses, or harms others Medical, therapeutic, or clinical advicePersonal health information of othersIllegal, obscene, hateful, or discriminatory materialContent that violates copyrights or intellectual-property rightsSpam, advertising, or solicitationsAnything intended to mislead users or impersonate professionalsWe may remove or moderate content at our discretion.5. Community StandardsTo ensure a safe, supportive environment, you agree to:Treat others with respect and empathyNot provide therapy, counseling, or medical advice to othersNot attempt to diagnose, treat, or manage another user’s conditionNot solicit users for outside groups, services, or platformsNot use the platform to promote self-harm or harmful behaviorViolations may result in suspension or permanent removal.6. AI Assistant “Rae”Rae is an AI-based conversational system provided for reflection, journaling prompts, supportive conversation, and educational content only.Rae may generate incorrect, misleading, or harmful information.You agree and acknowledge:Rae’s responses are generated by algorithms and may not be accurateRae cannot evaluate your personal mental-health conditionYou must not rely on Rae for crisis situationsYou are solely responsible for how you use or interpret AI outputRae’s responses are provided “as is” without warrantyWe explicitly disclaim liability for any damages—emotional, mental, physical, financial, or otherwise—arising from or related to your interactions with Rae.7. Data Security & EncryptionWe take reasonable steps to protect your data, including:Encryption in transit (HTTPS/TLS)Encryption at rest for stored data whenever supported by our infrastructureAccess controls and authentication safeguardsLeast-privilege access model for employees and systemsSeparation of production data and internal systemsRegular monitoring and security reviewsHOWEVER:No system is 100% secure.We cannot guarantee protection against unauthorized access, breaches, or disclosure.You use the Services at your own risk.We are not liable for any data loss, corruption, or unauthorized access beyond our reasonable control.8. PrivacyYour use of the Services is also governed by our Privacy Policy, which explains how we collect, use, store, and protect your data.By using the Services, you consent to our data practices as described in the Privacy Policy.9. DisclaimersTo the fullest extent permitted by law:The Services are provided “as is” and “as available.”We disclaim all warranties, express or implied, including fitness for a particular purpose, accuracy, availability, or reliability of the Services or AI outputs.We do not guarantee that the Services will be uninterrupted, secure, or error-free.We are not responsible for actions you take based on content from the communities, other users, Rae, journaling tools, or educational material.10. Limitation of LiabilityTo the maximum extent allowed by law:We Need Us shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including emotional distress or mental-health outcomes.Our total liability to you for any claim arising out of the Services shall not exceed $100 USD.You agree to hold us harmless for any claims related to:AI outputCommunity interactionsIncorrect or harmful informationData breaches beyond our reasonable controlUser misconductContent posted by you or others11. IndemnificationYou agree to defend, indemnify, and hold harmless We Need Us Health, Inc., its officers, directors, employees, contractors, and affiliates from any claims, damages, liabilities, or expenses arising from:Your use of the ServicesYour User ContentYour violation of these TermsYour interactions with Rae or other users12. TerminationWe may suspend or terminate your access at any time, with or without cause, including for violating community rules or engaging in harmful behavior.You may delete your account at any time.13. Governing LawThese Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles.14. Changes to These TermsWe may update these Terms at any time. Continued use of the Services after updates constitutes acceptance of the revised Terms.15. ContactWe Need Us Health, Inc.
connect@weneedushealth.com